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bajje88 is transparent about the data we hold on your account — from wallet activity linked to bKash or Upay, to the session records your browser generates when you browse the lobby. This policy tells you exactly what we collect, how we use it, and the steps you can take to review or correct your own records.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the payment method you choose, whether that is bKash, Upay or another supported local wallet. We also record transactional data linked to deposits and withdrawals so your account wallet history stays accurate and traceable. Beyond account data, our servers log standard technical signals: your device type, browser version, IP address and the pages you visit within the lobby. We use this information to keep your account functional, to detect unusual activity and to deliver the lobby experience you expect on mobile. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — such as the networks that handle bKash or Upay transactions — is limited strictly to what is needed to complete that transaction. Where we engage third-party services for fraud screening or analytics, those parties are bound by data-handling agreements consistent with this policy. Your eligibility to use our platform depends on your local law and the eligible regions we serve. If you are accessing bajje88 from a jurisdiction where online gaming is restricted, it is your responsibility to check local rules before proceeding.
When you fund your account via bKash, only the transaction reference and amount are logged. We do not store your bKash PIN or OTP. That data stays between you and the bKash network.
Upay deposits follow the same rule. We record the reference number and timestamp for your wallet history, nothing beyond what is needed to reconcile the transaction against your account balance.
Session logs help us understand which lobby pages load correctly on your device. We use this data only for technical improvement and fraud prevention, not for profiling or advertising targeting.
We share data only when a service provider needs it to perform a function — payment processing, security screening or platform stability. No data is sold. Each provider is contractually limited to the specific task.
This policy applies to everything that happens inside your bajje88 account — from the moment you register to the last transaction recorded in your wallet. It covers data collected through our website, mobile browser sessions and any communication you send to our support team. It does not extend to third-party sites linked from our pages, to payment networks like bKash or Upay operating under their own privacy terms, or to any platform you visit after leaving our domain. Understanding the boundary helps you know which organisation to contact about a specific data concern.
Login records, account settings and the identity details you submitted at registration all fall inside this policy. You can request a summary or correction of these records by contacting support directly.
Deposit and withdrawal entries in your account wallet are covered. The underlying payment network — bKash or Upay — operates under its own separate privacy terms, which we do not control or override.
Pages you browse, games you open and session duration are logged under this policy for technical and security purposes. This data is not shared with game studios or content providers for commercial use.
Links to external sites, payment apps or third-party tools that open outside bajje88 fall outside this policy's protection. Review the privacy terms of those services independently before using them.
You have real, actionable choices over the data we hold. First, you can request a summary of the personal information stored on your account at any time — this includes registration details, wallet transaction history and session records we have linked to your profile. Second, if any detail is wrong — your contact number, registered email or name spelling — you can raise a correction request through our support channel and we will update the record. Third, you may ask us questions about how a specific piece of data is being used; our support team is the right route for those enquiries. Fourth, if you believe data is being held beyond the period it is needed, you can request a review of your retention status. We aim to respond to all data-related requests through the same support route we use for account queries. Response times depend on the complexity of your request, and we do not commit to a fixed timeline we cannot evidence. Access to these rights depends on your local law and the eligible regions covered by this platform.
Submit a data summary request via our support channel. We will compile the information held against your profile and send it through your registered contact.
If your registered name, email or phone number is incorrect, raise a correction through support. We verify the change against your original registration before updating the record.
Unclear why a particular piece of data was collected? Ask support directly. We will explain the purpose and the basis on which it is held without requiring a formal legal request.
If you believe data is held longer than necessary, you can ask us to review it. We assess the request against our standard retention schedule and respond through the support channel.
Any privacy-related question — data correction, retention query or a request to review your account records — goes through the same support routes we publish on the site. We do not operate a separate privacy hotline. Use the channel that suits your situation and include your registered account reference so we can locate your records quickly.
Open the live chat from the account page. State that your query is privacy-related and include your registered email so the support team can pull up your account record without delay.
Send your privacy or data query to the support email address listed on the Contact page. Include your registered account name and a clear description of the data concern you want resolved.
The Help Centre in your account settings contains published answers to common data and policy questions. Check there first — if your question is not covered, escalate through chat or email.
Data security at bajje88 centres on your account as the record of truth. We keep your registration data, wallet history and session logs only for as long as needed to operate your account and meet our obligations. We use standard encryption on data in transit, including information passed during bKash and Upay transactions. Cookies on our site are used for session management and basic analytics; you can adjust cookie preferences through your browser settings at any time. We do not use cookies to build advertising profiles. When you close your account, we follow a defined retention schedule before purging personal data — we do not delete records immediately because transaction history may be needed for dispute resolution. Any change to this policy will be published on this page with a clear notice at the top so you can review what has changed before continuing to use the platform.
Data moving between your device and our servers — including wallet transaction references for bKash and Upay — travels over encrypted connections. We do not store payment credentials beyond the transaction reference.
We use session cookies to keep your lobby experience consistent across pages. Analytics cookies are minimal and non-identifying. Adjust your browser settings to control or remove them at any point.
Account records are retained according to a schedule tied to transaction history and account status. After the retention period passes, personal data is removed from active systems in line with this policy.
When this policy changes, we post a dated notice at the top of this page. Continuing to use your account after a change is published means you have seen the updated terms. We do not send unsolicited emails about minor edits.
The questions below cover what we hear most often from account holders about how their data is handled on bajje88. If your question is not listed here, contact support through the routes on this page.
We collect the registration details you submit — name, email and phone number — plus the wallet type you use, such as bKash or Upay. We also log session and device data automatically when you browse the lobby. No data beyond what is needed for account operation is collected.
No. Studios such as Spadegaming, CQ9, JDB and others supply game content to our lobby but do not receive your personal account data. They see only the anonymised session signals needed to render game titles, not your name, contact details or wallet history.
Contact support via live chat or the email address on our Contact page. State that you are requesting a data summary and include your registered email. We will compile and return the information we hold. Response time depends on request complexity.
Yes. If your registered name, phone number or email is wrong, raise a correction request through support. We verify the change against your original registration details before updating the record. We do not accept corrections by chat message alone for identity-linked fields.
We follow a retention schedule rather than deleting records immediately. Transaction history may need to be kept for a period to resolve any outstanding disputes. Once the retention window closes, personal data is removed from active systems as described in this policy.
It covers the transaction records we hold on your account wallet — reference numbers, amounts and timestamps. The bKash and Upay networks operate under their own separate privacy terms. For questions about data held by those payment providers, contact them directly.
We post a dated notice at the top of this page whenever the policy changes. Your continued use of the account after a change is published indicates you have reviewed the updated terms. We do not notify you by email for minor editorial edits, only for material changes.